The 2 polar extremes of open government

"There are citizens and members of the media who are convinced that all of us in this room are ... criminal[s]. They will never change their mind. You could give them the key to your entire filing cabinet and they'll still think you're hiding something.

"But on the flip side, you have public officials who, when a citizen comes and they pull into the parking lot and they want the budget, what the local official hears is, you want to come into my living room and look at what?"